If you are having trouble viewing this, please click here
| ||||||||
In This Edition |
||||||||
October 2008 Issue #1 Trust... Email us: |
Welcome to our first issue of TURNING POINT. Mannhart Consultants and Skillbiz bring you the best in skills development, and we aim to support your business initiatives with updates drawn from our specialist areas. TURNING POINT will be published every second month, drawing on our experiences from working in the field. Our approach will be to work with real-life examples and highlight influencing techniques that you can use to get what you want. We believe the methods people use when communicating provide the deepest insights into what is really going on. In this issue, we have selected a theme that emerges in our consulting business and workshops regularly – TRUST. We will look at trust as it appears in Etiquette, Leadership, Language and Negotiation. We have selected the title TURNING POINT, as the results we obtain come from the decisions we make. We’d like to help you make the best decisions possible, such that they become ‘turning points’ towards success. We look forward to working with you in the future. Tony, Reto and Joanna
|
|||||||
 |
"You are handsome", and "I want to be very good friends with you" are charming statements and quite encouraging. Yes?
What if they were sent from a female, Chinese Sales Manager to an older European IT Manager, via SMS, after 10 PM, as part of a business message? This is a true story, between two international companies doing business in Shanghai. What would such a message mean to you? How would you react to it? Is it a practice of good business etiquette to send such a message? What do you think the Sales Manager really wants? How should the Euro Manager react? Trust and etiquette are closely related. What makes someone who behaves according to shared etiquette rules more trustworthy? Read on to see if the Sales Manager succeeds…  |
|||||||
 |
Can’t buy me love? Can’t buy me trust? If I have to buy it, I would rather not have it. But if you’re doing business, there is no question about it – you cannot not trust. You must trust - or do everything yourself. So, ask yourself the important question:- How much will I pay for trust? And what risk will I accept when trusting others? Unskilled negotiators target price so exclusively that they fail to make trust a negotiable item...
| |||||||
 |
During my time living in Shanghai, I have become accustomed to the hundreds of "literal" translations between Chinese and English that do not always come out right when it comes to manners and politeness in either culture. How do you trust your staff to represent your company in a polite and professional way in a second language? What do your customers think of your staff when they communicate in English, when they rely on one-to-one or literal trans-lations that do not always mean what they think it means. Take, for example, the "What?!"…
| |||||||
 |
What would you do in this situation? An experienced, older technician with a long record of success begins to perform poorly: sloppy work, disinterested attitude. You have had several discussions with little improvement.What would you do? Trust him to resolve his own issues? Keep sending her to clients while hoping nothing goes wrong? Or would you take strong disciplinary action, and risk losing them, or risk showing disrespect by telling them exactly what to do? Tough leadership is not very trusting is it? |
|||||||
 |
SkillBiz was established in Sydney in 2000, as a learning consultancy that has grown throughout Asia Pacific and across several industries. The cornerstone of the business is influence – whether learners are leaders, negotiators, teams or executives. The content is leading edge, but the methods to engage participants are our competitive advantage. |
|||||||
 |
Mannhart Consultants was established in Shanghai in 2003 as a Swiss business consultancy offering international etiquette training. Besides being the number one etiquette training and consulting company in Shanghai, Mannhart Consultants also provides cross-cultural training modules, communication skills, and language services. |
|||||||
Disclaimer: This document and other documents or websites provided or hyperlinked to are for informational purposes only. All information is published in good faith and for general information purposes only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the published information is strictly at your own risk and we will not be liable for any losses and damages in connection with the use of our website or this document. While we strive to provide only links to useful and ethical websites, we have no control over the content and nature of these external sites and the links to other websites do not imply a recommendation for all the content found on these sites. |
||||||||
